The Relationship Between Online Registration and Doctor Attendance Hours with Waiting Time at the Outpatient Clinic of dr. Rivai Abdullah Central General Hospital

Abstract

Outpatient Waiting Time needs to be a concern for Hospitals in order to improve patient experience, making it one of the best healthcare service provider hospitals at the Asian level, which is the task of dr. Rivai Abdullah Central General Hospital. This study aims to provide an overview of the relationship between online registration and doctor attendance hours on Waiting Time at the Outpatient Clinic of dr. Rivai Abdullah Central General Hospital, as well as to obtain an overview related to outpatient waiting time. The research method used is quantitative and qualitative with a cross-sectional design, involving 356 patients who came for treatment to the outpatient clinic during the period of July and July 2025. The results show that the majority of respondents were over 60 years old (31.7%), female gender (63.8%) and mostly sought treatment at the Internal Medicine Polyclinic (41.9%). Most respondents who came used M-JKN (90.2%). Regarding doctor attendance hours, most were late between 31 minutes to 60 minutes (36.8%) with the average doctor attendance time at 08:15 WIB. Most Waiting Time was achieved below 60 minutes (89.6%) with an average waiting time of 33 minutes. The analysis results of the relationship between online registration and outpatient waiting time obtained a *p-value =* 0.388 (p-value > 0.05), so it can be concluded that there is no relationship between online registration and outpatient waiting time. The analysis results of the relationship between doctor attendance based on fingerprint attendance and outpatient waiting time obtained a *p-value =* 0.350 (p-value > 0.05), so it can be concluded that there is no relationship between doctor attendance based on fingerprint attendance and outpatient waiting time. Based on observation and interview results with respondents, it is concluded that there are other factors influencing waiting time, namely doctor delay in arriving at the clinic, crowded clinics, insufficient number of doctors. Doctor delays are due to travel distance to the Hospital, doctors visiting inpatients, and the Hospital Information System (SIMRS) requiring improvement. From the variables above, it is suggested that further research development is needed.